FREQUENTLY ASKED QUESTIONS
ROOM RENTAL
How can I book a room?
You can make your booking directly from our website, where you will be redirected to our customer service through our WhatsApp.
You only need to provide the following information:
- Tell us if you are a student or a professional.
- The dates of your stay.
- Payment of the room set aside for your room.
If you are a student of international mobility; In addition to the above, you will need the following documents:
- Letter of acceptance from the university you are applying to.
- Official ID (passport).
Once we receive your documents, we will send you a letter confirming your stay for your immigration procedures.
You can also contact us through our e-mail addresses (informes@colivingcenter.com and colivingcenter@gmail.com) if you have any questions.
Do you require an escrow agreement?
No, we do not require an escrow agreement. We want to facilitate your experience with us without requiring this type of payment.
Is there a minimum time to reserve a room?
No, there is no minimum booking time required. However, we recommend you book early, as we tend to have high demand and want to make sure your room is ready to receive you.
How can I find out if there is availability on the date I need?
The availability of our rooms can be checked through our customer service system. WhatsApp.
Do you offer any customer service?
Yes, we provide customer service through our WhatsApp to help you in case of any need during your stay, be it a problem with your room or any other query.
What should I bring when I move into one of your rooms?
Our rooms are fully furnished, so you only need to bring your personal belongings. We provide bed linen and towels as part of our services, so you don't need to bring them, unless you would like to bring them for yourself.
Does the development have kitchen access?
Yes, we have a kitchen equipped with everything you need to prepare your meals.
What services are included?
- Electricity
- Wifi
- Water
- Drinking water
- Cooking gas
- Cleaning of your room once a week.
You have access to common areas and gym area.
We offer laundry and airport transfer services (extra charge).
Is there a regulation to comply with?
Yes, in order to maintain a good and healthy coexistence, we have created a set of rules, which will be shared with you via WhatsApp before you make your reservation.
Do you accept pets?
Although we love animals, our premises are not pet-friendly.
HOTEL SERVICE
How can I book a room?
You can make your booking directly from our website, where you will be redirected to our customer service through our WhatsApp.
You only need to provide the following information:
- Official ID or passport.
- Number of persons (if applicable).
- The type of room you need (single or double).
- Dates you require the room.
You can also contact us through our e-mail addresses (informes@colivingcenter.com and colivingcenter@gmail.com) if you need additional assistance.
What type of rooms do you offer?
Contamos con opciones de habitaciones individuales y dobles con todas las comodidades:
- Full bathroom
- Private Internet
- Smart TV
- Window with insect screen and roller blinds.
- Ceiling Fan
- Desk with chair
In addition, for single rooms:
- Lounge or stool style chair (subject to availability).
What services are included?
- Electricity
- Wifi
- Water
- Drinking water
- Cooking gas
- Limpieza de tu habitación.
You have access to common areas and gym area.
We offer laundry and airport transfer services (extra charge).
How is the payment process?
We accept face-to-face payments with credit and debit cards.
Payment in cash, as well as bank deposits over the counter.
Is there a minimum time limit for booking a room?
No, there is no minimum time required to book. However, we recommend you book at least one day in advance, as we tend to have high demand and we want to make sure your room is ready to receive you.
How can I find out if there is availability on the date I need?
The availability of our rooms can be checked through our customer service system. WhatsApp.
Do you offer any customer service?
Yes, we provide customer service through our WhatsApp to help you in case of any need during your stay, be it a problem with your room or any other query. any need during your stay, be it a problem with your room or any other query.
What are the check-in and check-out times?
Check-in time is from 3:00 pm and check-out time is 11:00 am.
Is there a regulation to comply with?
Yes, in order to maintain a good and healthy coexistence, we have created a set of rules, which will be shared with you via WhatsApp before you make your reservation.
Do you accept pets?
Although we love animals, our premises are not pet-friendly.
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